FAQ
Questions, with answers you can check
Every answer links to its source. If something isn't published, we say so and help you ask.
Bookings, payment and changes
Where can I see real prices and availability?
Only in Charco Corazón's official booking engine (LobbyPMS). This site shows no rates or availability of its own: they change by date and the engine is the only live source.
Source: Motor de reservas oficial (22 oct 2026) (opens in a new tab)
Do my dates carry over to the engine automatically?
Not yet. The engine doesn't publish a link format with pre-filled dates, so we don't invent one. We open the official system in a new tab and keep a summary of your choices here so you can tick them there in seconds.
If you prefer, the same enquiry goes out ready-made on WhatsApp.
What's the cancellation and change policy?
The official engine's conditions (checked on 22 October 2026) say bookings are non-refundable. You can request a change of dates or guest name at least 5 days before arrival, subject to availability and possible rate adjustments; changes requested with less than 5 days' notice can't be handled.
Once confirmed, there are no refunds for cancellations, late changes or no-shows. The conditions that apply are the ones the engine shows when you book.
Source: Motor de reservas oficial (22 oct 2026) (opens in a new tab)
Is there a discount for booking direct?
The house's Linktree advertises “Direct Booking (-10%)”. On 22 October 2026 the engine displayed a 10% offer on accommodation, with its code under the “Oferta disponible” button.
Conditions apply — check there whether it's still running. According to the engine, the discount doesn't cover extra services.
Source: Linktree oficial (opens in a new tab) · Motor de reservas oficial (22 oct 2026) (opens in a new tab)
How do I pay?
Payment happens in the official engine. When we checked it showed PayPal and Bold logos and an ADDI credit option; the engine shows the final options when you book. This site takes no payments or card details.
Source: Motor de reservas oficial (22 oct 2026) (opens in a new tab)
How do I request a change?
The engine says to write to charcocorazonjardin@gmail.com or call +57 312 231 1862 to request changes, at least 5 days before arrival.
Source: Motor de reservas oficial (22 oct 2026) (opens in a new tab)
Arrival and departure
What are check-in and check-out times?
Check-in from 15:00 and check-out by 12:00, per the official engine. Hostelworld lists arrivals until 23:00; if you'll be later, give a heads-up on WhatsApp.
Source: Motor de reservas oficial (22 oct 2026) (opens in a new tab) · Hostelworld (22 oct 2026) (opens in a new tab)
How do I get there from town?
The house is at Km 1 on the La Herrera road, about 15 minutes' walk (≈1.1 km) from Jardín's centre, according to the property. “Getting here” has the map and a directions link.
How do I get to Jardín from Medellín?
By bus from Medellín's Terminal del Sur: per Wikivoyage, two companies run the route with frequent departures from early morning to afternoon, and the trip takes about 3½ hours. Check times with the bus company before travelling.
Is there parking?
Yes — the official engine lists parking and Hostelworld marks it as free. If you're arriving in a large vehicle, let them know in advance.
Source: Motor de reservas oficial (22 oct 2026) (opens in a new tab) · Hostelworld (22 oct 2026) (opens in a new tab)
Can I leave luggage before or after my stay?
Hostelworld lists free luggage storage. Confirm it if you'll arrive before check-in or leave after check-out.
Food
Is breakfast included?
Yes. Every category in the official engine says “breakfast included”. HappyCow describes it as a vegan breakfast, and guests say it changes daily.
Source: Motor de reservas oficial (22 oct 2026) (opens in a new tab) · HappyCow (opens in a new tab)
Can I have lunch or dinner at the house?
Lulo's Restaurante, a plant-based kitchen, is on the property. Published hours disagree between sources and guests say lunch and dinner are ordered ahead, so ask on WhatsApp what's on that day.
Source: HappyCow (opens in a new tab)
Can they handle special diets or allergies?
The cooking is plant-based, according to HappyCow. For allergies or specific diets (gluten-free, nut-free), give notice on WhatsApp: there's no current published allergen information.
Source: HappyCow (opens in a new tab)
During your stay
Can I bring my pet?
The official engine and Hostelworld both mark the house as pet friendly. Room-by-room conditions aren't published and, according to guests, rescued dogs and cats live there — message ahead to coordinate.
Source: Motor de reservas oficial (22 oct 2026) (opens in a new tab) · Hostelworld (22 oct 2026) (opens in a new tab) · HappyCow (opens in a new tab)
Is there WiFi for working?
Yes — free WiFi and a coworking area, per the engine. The property describes a powerful connection; the speed isn't published.
Source: Motor de reservas oficial (22 oct 2026) (opens in a new tab) · Hostelworld (22 oct 2026) (opens in a new tab)
Is there a curfew or quiet hours?
Hostelworld says there's no curfew. It's a peaceful place, so be mindful of other guests' rest.
Are the room photos real?
Yes. Every photo on this site is of Charco Corazón, from its Instagram and its booking engine. When a photo is for reference and may not be your exact unit, we say so under the image.
Source: Motor de reservas oficial (22 oct 2026) (opens in a new tab) · Instagram @charcocorazon (opens in a new tab)
Activities
Do yoga and activities need booking?
Yoga, walks and slackline appear as house meet-ups, but their times aren't published — ask on WhatsApp or on arrival. The garden, the birds and the waterfall need no booking.
Does the house sell tours?
We found no paid tours published by the house. What you see under “Jardín and around” are regional recommendations run by third parties.
Source: Hostelworld (22 oct 2026) (opens in a new tab) · Wikivoyage — Jardín (opens in a new tab)